Govt departments to finalize pension cases in 30 days

Pending pensions – Process to begin six months prior retirement _ Tribune

Govt departments to finalize pension cases in 30 days – Daily Times

ISLAMABAD (Daily Times Published This news Report on March 14, 2016) Senior Law Adviser and Grievance Commissioner for Overseas Pakistanis to Federal Ombudsman Secretariat Pakistan, Hafiz Ahsaan Ahmed Khokher has directed the AGPR and all federal government departments to finalise pension cases in 30 days.

He issued this direction during a meeting to discuss details of the implementation report on suo Motu case taken up by Federal Ombudsman M Salaman Faruqui. During the meeting, the grievance commissioner directed the departments concerned to pay the pensions to the federal government employees through their banks. Khokher said all federal government departments have been directed to start the process of all pension cases of the federal government employees six months prior to the date of retirement of an employee. And it must be completed on the day of the retirement. The AGPR will finalise all pension cases within 30 days with the coordination of respective agencies under intimation to this secretariat on a monthly basis.

He said the AGPR, in its implementation report, has confirmed that presently there is no case of pension of any federal government employee of beyond 30 days pending with them. Hafiz Khokher said as per the guidance of the federal ombudsman, to achieve the said objective, all federal departments have complied with the directions of the federal ombudsman secretariat for appointment of their focal persons (BS-20 Officer) within the ministry/department dealing with the issues of pensions and this information has been uploaded on the website along with contact numbers of the focal persons of every ministry/division/department.

He said ‘Independent Pensioner’s Cell’ have been established for dealing with the issues of pension cases and for complaints of government employees within the ministry and in all the departments. All the formations and departments have been directed to reply to correspondence of the AGPR on pension issues by the focal person in 48 hours. Hafiz Ahsaan said all departments are acting upon the instructions of the federal ombudsman secretariat for drawing a template showing the flow and activity of every pension case till its finalisation by AGPR.

He said directions of the federal ombudsman have been issued for automated system, for processing of pension cases with the help of AGPR or PIFRA or CGA, which further be connected with AGPR for early settlement of pension claims of government employees. He further said heads of all federal government departments have fixed one hour in every week for pending pension cases and for complaints of their employees, adding that the focal persons have also fixed one hour in a day for hearing. Khokhar added that directions have been issued that the service book of all the federal government employees must be computerised, properly maintained and timely updated and the list of officials who retire in the next six months are being prepared and uploaded on the website of every ministry/division/department well before the date of retirement.

Khokher directed the formations concerned to ensure all pension cases are processed and finalised well before the retirement dates of employees and action will be taken against those found responsible for any delay. He said the AGPR is directed to simplify the procedures of preparation of pension papers with the coordination of Ministry of Finance, Cabinet Division and Establishment Division and after notifying the same may be circulated for compliance to all federal government departments under intimation to this Secretariat in 30 days.

Daily Tribune news report

ISLAMABAD (Daily Tribune Published This news Report on March 14, 2016)  –  The issue of unresolved pension cases was discussed at the Federal Ombudsman Secretariat on Saturday, where it was revealed that all departments will process cases before an employee’s retirement.

Hafiz Ahsan Khokhar, senior adviser and grievance commissioner for Overseas Pakistanis to Federal Ombudsman M Salman Faroqui, said directions had been given to all federal departments to begin processing cases of employees six months prior to the date of their retirement.

Khokhar added the Accountant General Pakistan Revenue (AGPR) will finalise all pension cases within 30 days with respective agencies, and continue to do so on a monthly basis. According to the grievance commissioner, the AGPR in its implementation report had stated that there were no cases of pension of any federal government employee beyond 30 days pending with them.

Khokher said that in line with federal ombudsman’s directives, all departments have complied with the secretariat for appointment of focal persons, a BPS-20 officer, with the concerned ministry or department dealing with pensions. He added that this information has also been uploaded to their website, along with the contact numbers of these focal persons from every ministry, division and department.

The grievance commissioner also said the ombudsman’s independent pensioner cell has been established to deal with issues of pension cases, and for complaints of federal employees, and have been directed to reply to correspondence on pension issues with the AGPR via focal persons within 48 hours.

He said all departments are following the ombudsman’s directives after a template illustrating the flow and activity of every pension case was shared by the AGPR.

Khokher added that further directions had been issued by Faroqui for an automated system for processing pension cases with the help of AGPR or PIFRA or CGA for early settlement.

 

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