Privatization of PTCL – PTCL’s GM Ammara Durrani Letter to Editor Express Tribune

Privatization of PTCL – PTCL’s GM Ammara Durrani Letter to Editor Express Tribune

Apropos Kamal A Munir’s “Privatisation of PTCL: a lesson for policymakers” published in The Express Tribune of March 14. The writer has attempted to write off Pakistan’s largest and only integrated telecommunications company through a skewed analysis of publicly available information about Pakistan Telecommunication Company Limited (PTCL).

Privatisation of PTCL: a lesson for policymakers (Express Tribune Article)


The statistics and figures selectively used by Mr Munir to argue his point is actually made available regularly by PTCL in its annual and quarterly financial reports to fulfil its statutory obligation as a transparent public company accountable to its shareholders, i.e., the government and the people of Pakistan.
It was PTCL’s privatisation in 2006, which yielded impressive impacts for Pakistan’s foreign direct investment generally, and the telecom market investment in particular. Four telecom operators, within a span of two years — regional and international — moved into Pakistan. PTCL proved the fact that when a successful telecom operator comes to a country it transforms the market.
Today, PTCL’s services are delivered at customers’ doorsteps, all creatively bundled together — wireless and wire-line connectivity, TV entertainment and broadband. PTCL was the last company which entered Pakistan’s broadband market when there were 25 operators already active on the ground. Today, PTCL is the Number One broadband service provider in Pakistan with a 90 per cent market share. For the first time in Pakistan’s history, the company is approaching the 1st million broadband customers mark. Its cellular subsidiary, Ufone, is the only mobile operator in Pakistan which is actually making a profit. PTCL’s belief and passion has been to transform itself into a world class integrated telecommunication company able to compete with 45 operators who all have new set-ups.
The dividends of PTCL’s privatisation are now becoming visible. PTCL takes seriously the testimonies of its customers as well as the competent policy authorities, such as the Privatisation Commission and the Pakistan Board of Investment, who are confidently drawing parallels between the performance of PTCL and other state-owned enterprises.
Last but not the least, the best judge of PTCL is its valuable customers, who have sustained over the years and are growing in the face of stiff competition. Those closer to the home ground know better: Pakistan has finally gained the level of business maturity where policy is now being determined by consumers’ choice as the ultimate barometer of a company’s success. PTCL is a customer-centric organisation and its successes are bespoken by millions of its customers who are using its services to bring enrichment to their lives and livelihoods.

Ammara Durrani
General Manager, Public Outreach and Corporate Communications,
Pakistan Telecommunications Company

(Published in Daily English Express Tribune on March 15, 2012)

7 Comments


  1. asalamo alaykum
    Miss Ammara Durrani article carries baseless arguments.Its a pity that she is advocating the Eitisalat which has destroyed the leading telecom company of Pakistan.PTCL was a pride of Pakistan but now its considered among the wors companies.Miss Ammara is only trying to deceive us and has not answered any of the solid arguments given by Mr.Kamal A Munir

  2. RAJA JAVED says:

    SIX YEARS AFTER PRIVATIZATION, THE MARKET VALUE OF PTCL SHARES HAS DECLINED FROM 358 BILLION RUPEES IN JUNE 2005 TO 53 BILLION RUPEES IN DECEMBER 2011.
    IN 2005 WITH 62000 EMPLOYEES, THE YEAR OF ITS PRIVATIZATION, PTCL POSTED REVENUES OF 84 BILLION RUPEES, WITH EARNINGS BEFORE INTEREST, TAX AND DEPRECIATION OF 54 BILLION RUPEES AND A NET PROFIT OF 29 BILLION RUPEES.
    SIX YEARS AFTER PRIVATIZATION, NOT ONLY HAS THE GOVERNMENT FAILED TO RECOVER THE FULL PRICE FROM ETISALAT ($800 MILLION IS STILL OUTSTANDING), BUT IN VARIOUS PAYMENTS AND OPPORTUNITY COST, IT HAS PAID BACK ALMOST ALL THE AMOUNT IT RECEIVED FROM ETISALAT (TECHNICAL FEE, OPPORTUNITY COST OF DELAYED PAYMENTS, REDUNDANCY PAYMENTS).


  3. Public complaint would be minimized by replacing old copper cable with new optical fiber & satisfying the PTCL Workers sound salary after revising the Pay Scale as announced by the Govt.of Pakistan .

  4. FAZLI ALI YOUSAFZAI says:

    SUBHAN KHAN YOUR COMMENTS ARE GOOD .AAMRA DURANI WHY NOT LOOKING FACT SOME THING IS STILL HIDDEN. PTCL NOT GIVING ATTAENTION TO ITS CUSTOMER COMPLAINTS LETS COME TO POINTS COPPER WIRE NETWORK IS TOTALLY DEMAGE AND NOT WORK TO PROVIDE BETTER COMMUNICATION ALSO CUSTOMER ARE WEAPING AND CRYING EVEN COMPLAINTS NOTED BUT NO PROGRESS ,DSL SPEED IS NOT GOOD AND 1M/B CONNECTION IS CONNECTED IN 20K/B AND FOR CHECKING E/MAIL WE ARE WAITING JUST 30 TO 40 MINITE, ONCE I NOTED COMPLAINT FOR DSL AFTER ONE MONTH ASK THAT I HAVE COMPLAINT FOR DSL THIS IS CUSTOMER CARE EVEN IF YOU SERVEY IN ALL PAKISTAN THEN YOU WILL LOOK YOUR COMPANY POSITION ,STAFF IS NOT INTEREST FOR PTCL BECAUSE EMPLOYEES ARE LOOKING JUSTICE BUT JUSTICE IS FOR ONLY HEADQUARTER PERSON NOT FOR LOWER POOR EMPLOYEES ,PTCL MANAGEMENT NOT IN FAVOUR OF T$T,PTC RECRUITE EMPLOYEES AND SUPEREMPOSE HIS ORDER .ONLY ADVERTISEMENT IS NOT SUFFECIENT PROVE YOUR SERVICE BETTER AND BETTER AND ALSO GIVE ATTENTION TO HIS EMPLOYEES ,OTHERWISE BAD PRAY WILL LOOK PTCL MANAGEMENT SOON AND ALLAH WILL ASK THEN NO ANY ONE WILL SAVE ALLPTCL MANAGEMENT EVEN PENSIONERS ARE SUFFERING SINCE TWO YEARS FROM INCREASE SO OLDERS PENSIONERS WILL HOW PRAY FOR PTCL PROGRESS.I THINK THAT THIS FOR BETTERNESS OF PTCL IF NOTED .

  5. Sameer Ahmed says:

    telephone and telegraph department privisation by Awaz lagar with Musharif for some percentage (duno ko nalat) , emplyees dont know we are company employees or government employees where the company pay facilites , all Workers still waiting for justice , etisalat managment all persons muslim but they dont know for small workers problens etc , One day nearest ptcl workers sonamy for unjustice managment

  6. Muhammad Tauqeer says:

    The landline conections of the Telecom Giant has reduced alarmingly and which are working, only for broadband services.The employees of the company are quite dissatisfied with the policies regarding pay and above all the retired people also think that the policies of the company are to kill them all either physically or financially.The rate of profit has declined with half the workforce as compared to that before VSS in 2008.

  7. subhan khan says:

    Miss Ammara Durrani you are totally wrong.. because ptcl has a large copper cable network, which has now restricted to only urban areas.. which its self is not in good condition ..
    Means your lacal copper cable network has just finished.. and the the connections are dercreasing contibously day by day.. instead of high advertisment,customer care and alot of new packages and etc..
    Now the big and sole problem is that to upgrade the old network, eleminate corruption at high level, and encourage the PTCL workers by giving facilities as are giving by other departments..
    But how you can compete when you are killing your own emplyees rights .. and just thinking and planing that one day PTCL will be a successful company..
    But how is it posible when the reall back bone (workers) are killing financially every day.. and on the other hand, only cantract officers are enjoying millions of sallaries along with other facilities…
    Bieng a muslim we believe that by going in same condition..one day insh PTCL will be like the same as Pak Railway..
    Allah Hafiz

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