PTA Chairman Visits Mobilink Customer Care Center Islamabad

PTA Chairman Visits Mobilink Customer Support Center Islamabad  (June 10, 2011) : ISLAMABAD: Customer care practices enforced by the telecom operators in the country are in line with global standards that has helped raise the bar for customer care as an industry in Pakistan.

Chairman Pakistan Telecommunications Authority (PTA) Dr. Muhammad Yaseen, expressed these views during a visit to a mobile customer care centre, here Friday.

Chairman PTA at Mobilink Customer Care Center Islamabad (10-6-2011)

On this occasion Chairman PTA appreciated the efforts of cellular mobile operators who incurred huge investments, developed robust telecom infrastructure and provided the general public with quality services.

PTA Chairman visits Mobilink Support center Islamabad

Dr. Yaseen also expressed satisfaction over the steps taken by the mobile company to support the 668 initiative launched by PTA.

During the visit, Chairman interacted with customer care representatives and senior management team that was also present.

President and CEO of mobile company Rashid Khan shared, “As a company that has always put the consumer first, we understand the importance of facilitating the customer at every point of contact.

We support PTA’s initiative and have taken all necessary steps to ensure the facilitation of the customers in the process.”

Khan also appreciated the role played by PTA in providing a level playing field to the operators and emphasized on the need for Dr. Yaseen during the tour of the premises.

It is added to mention here that PTA has taken number of steps to rectify SIM user’s data and current campaign is the part of PTA’s effort for electronic re-verification of all mobile users through SIM Information System – 668.

During all the phases of cleaning of mobile subscribers’ data, a total of 16.2 million unregistered/unverified SIMs/ mobile connections have been blocked till date.

In the second week of the process of intelligent blocking, 0.858 million mobile connections were blocked.

Out of these, 0.544 million mobile connections were re- activated through 789 i.e. verifying their antecedents through NADRA’s Database.

4 Comments

  1. Nazia Qaisar says:

    Numan
    its nt like that. May be you just persive that and assumd. Its not rule or SOP of mobilink. Customer agent didn’t have much time to note down ur number and tease you.

  2. Nazia Qaisar says:

    Numan
    its nt like that. May be you just persive that and assumd. Its not rule or SOP of mobilink.


  3. I made back a week or two ago to mobilink customer care about telephony service. At that call, after almost 10 minutes waiting on the line I got a representative who respond me very rudely and said all your services working fine and I can see your texting coming and going. When I asked him to launch my complain he said our systems are down.

    I condemned that person on poor Customer Services and on telephony services and hang up the phone. That person start using my information to threat me, he start doing blackmail calls to me and my contacts.

    This is complete violation of my privacy. I have asked several times to mobilink by personally visiting, calling email on customercare@mobilink.net that kindly check who is accessing my info frequently and let the law enforcement agencies know about him but no action against the culprit but the customer care advise me to change my number.

    God save us from these blackmailer telecos. God save Pakistan.
    – Nouman

  4. zafar waseem says:

    dear president,mobilink,my no 03026100600 ownership illagle changed and when i went silkot cantt frenchize there umer khan misbehve and abuse me because i reject his advice the abuseing to the help center 111 reprenstativs after my adv leagal notice my ownership changed but till no action take againt the frenhizee from where my ownership changed and not any action against umer khan for misbehving
    i request you take it serious and kindly reply me
    thanks
    zafarwaseem
    03006101443

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