PTA launches Tariff Awareness Guide for consumers
About Tariff Awareness Guide
welfare of consumers of telecommunication services has remained a high priority for
PTA. For this purpose, PTA has been issuing instructions to telecom operators to provide
complete and accurate information regarding tariff packages and to avoid misleading
advertisements. However, in order to achieve the objectives customer acquisition and
customer retention, operators continue to come up with more and more innovative tariff
offers. The increasing complexity of tariff packages and promotions, especially for the
prepaid cellular mobile services, has necessitated the need for increased consumer
awareness in this regard.
This Guide is aimed at providing retail customers, essential information for making well
informed decision regarding choice of tariff package, informing them of their and the
operator’s rights with regards to tariff packages, and conveying the ways of seeking remedy
should they feel the operator has not fulfilled its responsibility.
This is the first version of the Guide and efforts have been made to include to all matter
related to retail consumer tariffs. However, if there are any suggestions for the
improvement of the Guide or you find any mistake in the content, please feel free to contact
Islamabad (June 21, 2012) – Pakistan Telecommunication Authority (PTA) has issued ‘Tariff Awareness Guide’ for consumers. Continuously increasing multiplicity and complexity of tariff packages and promotions, especially for the prepaid cellular mobile services, has necessitated the need for increased consumer awareness.
Download PTA Mobile Tariff Awareness Guide 2012 (PDF Format)
Guide will provide retail customers, essential information for making well-informed decisions regarding choice of tariff packages and conveying the ways of seeking remedy, should they feel the operator has not fulfilled its responsibility. The guide explains various applicable service charges and tax rates and advises the consumers to take these charges in to account while calculating out of pocket expenses on telecom services.
The guide also informs the consumers regarding PTA’s efforts to ensure telecom operators according to the advertised tariffs charge consumers.