Request For Renovate Under Ground Cables And DP’S Network : Letter to CTO PTCL From a CSR:
RESPECTFULLY (CTO) PTCL
It has been noted that we linemen (csr) have problems in the field becoz the network is to much bad and low some pics attached with mail.quality of services not maintained till today.
1= Dp’s posts are not on ptcl level mostly posts are not straight we (linemen) can’t climb without ladder and ladders are not providing in any section of every lineman(csr) for better network and also for save’s our life.
2= Dp’s covers are with strips are mostly faculties and mostly are without covers that reason FOG and DROPS at nights in winter without covers dps numbers dead and also at night DSL speed slow browsing becoz without covers dp’s can’t give speed of DSL these are reasons complaints are up to up.
3= GI pipes are not available with dp posts cables tails are directly through with DP STRIPS or tails directly through with DROP WIRES which i show you in attachments.
4= The time of installation of NTC we never provide DROP WIRE CLAMP WITH HOOKS this is the reason lineman can’t give better service to customers
5= DSL customers are mostly fed up with the service of ptcl becoz they never got proper speed continually becoz quality of net work not as per PTCL rules.
6= LACK of communication between lineman with all internal staff of every exchange in MTR if internal departments give response which numbers complaints faulty from insides i hope we can give better service to customers and save the customers.
7= Mostly numbers complaints registered when unauthorized FAKE closing numbers from MDF the time of punching telephone sets in MDF jumpers loose the other numbers which equipments jumpers touched with FAKE closing jumpers that reason mostly complaints cleared from MDF.
8= Respectfully you can check only those numbers are going to long durations which are faulty underground Primary Cables and Secondary Cables and then FAKE closed from MDF, CALL TRANSFER, NRB, FAKE MOBILE NUMBER OF CUSTOMER.
Respectfully sir these are some problems in the field about quality and assurance if we have provide better network i hope lineman of every section in MTR and whole Pakistan will give better service to customer and also will boost revenue of PTCL.
save ptcl, save customer, save employees, save budget
wellwisher lineman(csr) multan
Ali Raza CSR